
HERE at the Punters Guide we get many irate punters either calling in to see us or ringing us up after feeling hard done by with bookmakers.
We try our best to resolve the situation before going to print and 99 per cent of the time we have no need to run the story. Here’s one from last week which was resolved, but we think a rare pat on the back for the bookie is richly deserved in this instance.
A taxi-driver who we’ll call Jake was feeling sore on Monday, September 7. He had placed a weekend bet with William Hill at Boucher Road on Goals Galore – a relatively new punt that has caught on big-time this season.
In selected games, all you need is for both teams to score – it’s that simple (I wish!) Jake picked out a massive TEN-TIMER for a fiver, but took only six off the William Hill Golden Goals coupon. He asked staff could he pick from the big coupon and was told yes, but that the prices were 4/6 and not the usual 5/6 or evens. Jake was happy to take the remaining four teams at those odds.
So you can imagine his surprise when the bet touched and he went in to collect his winnings only to be offered £370 by the settler on a bet that a shocked Jake had expected to pay a grand or more. The settler said the teams he had picked off the big coupon were deemed non-runners.
The distraught punter called in for a chat on the Wednesday and was fuming. We contacted the William Hill customer help desk by email and on Friday we got an email back reading: “Your reader is quite right to feel disgruntled! It was agreed that those matches not on our coupon would be settled at 4/6 when he placed his bet, but unfortunately this information was not written on the bet or communicated to the staff that were on duty when he went to collect his winnings. However, the matter has since been rectified and if he would like to re-visit the branch he will be paid in full, and I am sure the staff will apologise for the inconvenience.”
So Jake went straight to the pitch and, after a few phone calls, the settler came back to say that to make up for the inconvenience they were paying him out at all Golden Goals coupon prices. He ended up trousering £2,760.
A fantastic result for Jake, but hats off to William Hill, whose customer care on this occasion was second to none. We just wish all bookmakers were as prompt and understanding when it comes to settling disputes.
28 comments:
PG CUP:
The reigning champions of the PG Cup, the Bright Sparks, were senationally knocked out at the weekend by Joe Campbell’s Bomabardier HOTSHOTS betting squad.
The champs turned chumps when they could only manage two 2/5 winners and the Shorts punters eased into October’s quarter-final draw.
The Citybus Duo narrowly missed out on a winning quad but still eased into the quarter-final draw, beating new-boys the Stewartstown Supremos, so we have two already in the quarters. Let’s get another two this weekend, when we have some big guns on show.
STORMONT 4 v
FREEZER GEEZERS
The Freezer Geezers have been around the betting block and the betting Brennan brothers are hoping they can put a good run together this year.
Martin, Paul and captain Gareth Brennan are joined by Fra Drain, and the boys go into the weekend last 16 game in red-hot form, expecting not only to win the challenge, but to be picking up next Monday – they are just that confident.
They take on a seasoned betting outfit in the shape of the STORMONT 4 who are led by our golfing expert Kevin Officer, who has one change to this year’s team.
IN comes Willie ‘Shellsuit’ Bangle to join Crumlin’s hottest betting machine, Paddy ‘I Love Leeds’ Thompson and the top punter in Iveagh, Terry ‘the Terminator’ Donnelly.
“I expect big things this year from this team, starting with a winning quad this weekend,” Kevin told the PG.
STORMONT 4: Dagenham 13/8, Sunderland 7/4, Bournemouth 11/10, Colchester 1/1.
FREEZER GEEZERS: Man Utd (Draw) 13/5, Newcastle 4/9, Ipswich 15/8, Stockport 5/4.
BCC LEGAL EAGLES v
DAIRY FARM ALL STARS
The DAIry Farm All-STARS team are a seasoned betting outfit who have yet to peak on these pages over the past four years, but captain Mick Abú thinks this could be their year.
“We have signed up Leeds fanatic Michael McGuigan who will bring some much-needed stats to this squad,” Mick tod the PG.
“I am keeping faith with Paul Sturgeon and Jimmy Kinnaird, but any slip-ups and their places will be at risk, but confidence is high in the squad and we expect o win this weekend.”
They take on the betting duo that is the BCC LEGAL EAGLES who are led by Harry Hill lookalike Joe McAuley. He has teamed up with his best mate, who wishes to remain anonymous due to his wife not agreeing with his favourite pastime.
Joe and his betting buddy are in fine form. They think they have what it takes to win the PG Cup and aim to start that process with a winning quad this weekend.
BCC LEGAL EAGLES: Bolton (draw) 9/4, Rotherham 13/8, Liverpool 4/7, Oldham 11/10.
DAIRY FARM: Scunthorpe 7/2, Cardiff 4/5, Notts Co 4/5, Aston Villa 2/5.
Rest of the draw:-
The Boys From the Black Stuff v DVLNI (26th September, Team News 21st September, Selections 22nd September 1.00pm)
Royal Boys v Boucher Bankers (26th September, Team News 21st September, Selections 22nd September 1.00pm)
Squinter Loves Trevor v Glenhill Counter Boys (3rd October, Team News 28th September, Selections 29th September 1.00pm)
The Bru Crew v BMG Printers (3rd October, 28th September, Selections 29th September 1.00pm)
Rules: If you fail to get your selections in on time, you will face elimination from the competition. We have back-up teams ready to take your place if such an event rises. Remember, it’s not the amount of winners you get on the board, it’s all down to the prices. This means you could pick a winning quad and still go out of the competition.
Thursday NAG: a horse named after one of our printers GAY SLOANE (4.55 Listowel)
Thats not nice.
its 2009 mate.
Gay Pride Rules.
danny la R.
sorry Mr La Rue..
puntersguide has an admirer
ha
ha
ha
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ha
ha
Liam
IT’S THE biggest sporting event in Europe this weekend, and so where else would we go for advice except to the finest GAA mind at our disposal?
I’ve decided to let Tony ‘Joker’ Devlin loose on this page because, if I’m being honest, I haven’t exactly been setting the punting world on fire.
The All-Ireland Senior Football Final between Cork and Kerry is one of the most eagerly anticipated finals in years, and these are the punting pointers of Tony, one of the finest Gaelic footballers to have graced the game in West Belfast (or so he tells me)...
Everyone expects the big game to run to the old familiar pattern of Cork beating Kerry early in the year, only to fail to turn up on All-Ireland Final Day when it really matters. Trust me – that won’t happen this year.
I expect super-confident Cork to be all over this ageing Kerry team like a rash come Sunday and I believe the even money on offer for the Rebels is a great bet. Anyone out there looking a bit more value could try Cork half-time/full-time at 9/4, or Cork minus two points at 2/1. Cork to win both halves at 7/2 is also an attractive option. Best value for the small-stakes punter looking a decent return is to try and pick the RTÉ Man of the Match with prices starting at 9/1. I’m going to have a wee nibble at Cork’s John Miskella, a 20/1 shot.
Well, folks, if these predictions aren’t up to Derren Brown standard, punters losing money shouldn't come looking for me until next week as me and my O'Ds mates are going to be watching the big game over cold beers in an air-conditioned bar in Portugal.
I know... its a hard life.
Some cracking games this weekend with the big Manchester derby on Sunday pitting free-spending City against champions United.
Man City look set to be without Emmanuel Adebayor – just right too, after his lunatic antics last Saturday when he stamped on Robin Van Persie and goaded the Arsenal fans after scoring. I couldn’t believe my ears when Garth Crooks backed up his mindless antics up on the BBC Scoreline programme on Saturday afternoon, much to the disgust of fellow panellists Martin Keown and Mark Bright. You’d get more soccer sense from Garth Brooks.
PG XXX
Anyway, on to the weekend’s predictions. We start with our draw treble and a stat that could play a big part in your draw bets this weekend is that there have been only three draws in the Premiership this season. That’s after 46 matches – a frankly incredible stat – and there wasn’t one drawn game in the Premiership last weekend. So guess where all our draws are this week folks? That’s right, the Premiership.
We start with the game at Turf Moor where Sunderland pay a visit to a BURNLEY team who have beaten Everton and Man Utd on home turf, but I feel a point beckons for Owen Coyle’s men in this one.
BOLTON, fresh from their 3-2 victory at Portsmouth last weekend, take on STOKE at the Reebok, and with both sides very similar in their approaches this one has draw written all over it.
Hopefully by the Sunday we’ll have two draws on the board and a few quid banked as we await our third draw. We are banking on FULHAM taking a point at struggling Wolves in the live Sunday game at Molineux.
PG QUAD
We start with our weekend banker and have opted for in-form DUNDEE UTD (1/1) to take all points at home to Motherwell.
NOTTINGHAM FOREST (1/1) are showing some good form at the minute and maximum points at home to Blackpool look to be on the cards.
BRENTFORD (6/5) are playing some good stuff at home and should continue their solid start to the season with a win over Bristol Rovers.
Making the quad up are PORT VALE (5/4), another team who are hard to beat at home and they can take all points against slow starters Bury.
PG FIVEHIT
We end with our odds-on Fivehit so let’s quickly run through them. We start in the SPL and ABERDEEN (4/6) look too good for St Mirren while Division One pace-setters RAITH (4/5) should continue their good run at the expense of Morton.
ROSS COUNTY (8/11) are another in-form team and they can keep tabs with Raith with a home win over Ayr Utd.
SOUTHAMPTON (8/11) should hold too many aces for Yeovil and making the five-hit up are EVERTON (8/11) who need points on the board fast and should get three at the expense of Blackburn.
Friday NAG: Puff (3.30) I'm on at 9/1 I expect it to be a lot shorter.
puntersguide by your recent record should squinter not be napping a few for a change of luck?
AT LONG LAST a 14/1 FIVEHIT:
PG FIVEHIT
We end with our odds-on Fivehit so let’s quickly run through them. We start in the SPL and ABERDEEN (4/6) look too good for St Mirren while Division One pace-setters RAITH (4/5) should continue their good run at the expense of Morton.
ROSS COUNTY (8/11) are another in-form team and they can keep tabs with Raith with a home win over Ayr Utd.
SOUTHAMPTON (8/11) should hold too many aces for Yeovil and making the five-hit up are EVERTON (8/11) who need points on the board fast and should get three at the expense of Blackburn.
had a score on it PG
Stableboy
The mighty red machine goes marching on.
great to see wee micky owen bag one to rub in into liverpool supporters
mackers
utd were a different class,i thought city were poor.They just got into the game by defensive errors by utd.
possession by utd 2nd half 79%
who needs ronaldo?
league will be a 2 horse race between utd and chelsea with city and liverpool fighting for 3rd and 4th.
joey t
great game yesterday.
utd are looking strong without ronaldo which is surprising.
tony the scouser
GO ON THE PG - HAD 10 ON GOT BACK 190 WITH GRAHAMS
E CAMPBELL
cee
lell
eye
feff
tee
oh
nenn
vee
eye
elle
elle
eee
red army
spirit of 69(cage boys are back in solitude)
great win for the Reds last night!
irish league football is a joke
go on the mighty leeds tonight
marching on together
SOL CAMPBELL has quit Notts County after just ONE game.
The former England star stunned team-mates yesterday when he walked into the changing-room to say his goodbyes.
Campbell, 34, agreed a five-year £40,000-a-week deal at the start of this month and made his debut in a wretched 2-1 defeat at Morecambe on Saturday.
Campbell went to manager Ian McParland after the game and asked to be released from the deal. The ex-Spurs and Arsenal centre-half was a free agent in the summer after leaving Portsmouth.
He arrived in a flurry of publicity and hoped for a coaching role under director of football Sven Goran Eriksson.
His departure comes as County are being investigated by the Football League, as exclusively revealed by The Sun on Saturday.
League chiefs want details of the money men behind Munto Finance's recent takeover.
The new owners are understood to have given McParland just two games to save his job.
County face Port Vale at home this weekend and travel to Lincoln on Tuesday night.
Executive chairman Peter Trembling said: "Of course we've got to review whether Ian's the man for the job. He's under pressure, we spent a lot of money so it goes with the territory."
he will be at newcastle soon
Liam
utd have just scored their 5th goal a few minutes ago.
dam injury time and red noses broken watch.
mark hughes
waiting on Man City for a £200 6-timer 1-1 with 25 to go
gets me 24 grand
shitting it!
bad luck :-(
trackkllp8890436 ggg
trackkllp8890436 ggg
Hi forum, cool weather and good mood. life is a good thing however turn
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Hi, today is a beautiful day in my life. I saw a first snow in this year and I save this photo for all people in the World!
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